Warranty Information

We offer a free 30-day full replacement on defective Zero Carry® items.
Product returns for all other reasons are subject to a 15% restocking fee, and do not qualify for a replacement.

Limited Lifetime warranty is effective on Zero Carry® after 30 days from purchase date.

  • After 30 days from the date of purchase, a defective Zero Carry can be returned for a full replacement. Return shipping charges are the responsibility of the customer. Upon receipt of the defective item, Zero Carry will email the customer a discount code to reduce the price of a new replacement to $6, to cover handling. The customer can use the discount code to order a new unit and Zero Carry will ship it out upon order completion.

Initiating a warranty request depends on how you ordered:

IF YOU ORDERED VIA CREDIT / DEBIT CARD, OR PAYPAL

You can initiate a warranty request or return by visiting your account page on the Zero Carry® website.

  1. Click here to sign in using the login details you used to purchase: https://zerocarry.com/my-account/
  2. Once signed in, you’ll be able to view your orders. Select the option to “Request Warranty” next to the order that you’d like to initiate a return on.
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  3. Fill out the form after clicking through the request warranty button to initiate your warranty request.

IF YOU ORDERED USING YOUR AMAZON ACCOUNT

You can initiate a warranty request via the Amazon Payments portal associated with your Amazon account.

  1. Click here to visit the Amazon Payments page: https://payments.amazon.com
  2. Sign in at the top of the page where it says “Your Account” – Choose “I’m a Customer”
  3. Once logged in, you can find your orders in the Account Activity section of the main page
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  4. Click the Details button to view the order details
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  5. Click the Contact Seller button to initiate a warranty request. Follow the steps to submit your request to Zero Carry.

LIMITED WARRANTY

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, or other acts of nature. This limited warranty does not cover any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Zero Carry® to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, packaging or enclosures used in conjunction with this product. Without limiting any other exclusion herein, Zero Carry® does not warrant that the product covered hereby, including, without limitation, the technology included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

LIMITED WARRANTY DURATION AND VALIDITY
This limited warranty lasts for the lifetime of the product, from the date of original purchase of this product. Warranty is only valid for the original owner and is voided upon resale of used, consigned or previously purchased product.